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STONE THEATRES SHIPPING & RETURN POLICY

Gift Certificates and all discounts tickets are non-refundable, non-transferrable and will not be replaced if lost or stolen. These instruments are treated as a form a currency when redeemed at theatres. They DO NOT EXPIRE.

 

GIFT CERTIFICATES- only are treated like cash at the theatre and any un-used portion is returned in cash. For example if you have a $10 gift certificate and you buy something that is $8.00, $2.00 will be returned to the customer in cash. This rule is applicable in all transactions but additional gift certificates will not be redeemed or refunded purely for cash.

 

Discount Tickets- Please be very careful when purchasing discount tickets. These have specific rules associated with their redemption. Typically, these redemption guidelines are set by the studios and not by us. We must follow those contractual obligations. It is the responsibility of the person purchasing or gifting these instruments to inform the end user of these rules. The rules are clearly stated on each ticket type. Discount tickets are good for admission but please note that 3D engagements will still require an additional glass rental fee to be paid.

 

SHIPPING POLICY

Orders placed on line are typically processed within 24 business hours. During the holidays and in most cases we are processing orders throughout the day and most orders will be filled the same day. It is our intention to ship as quickly as possible. If for some reason, we cannot, we will contact you and let you know. if you are in a hurry or have a specific question about your order, call us. We are happy to try and accommodate your requests when we can.

We do not ship to PO Boxes unless prior arrangements have been made.

 

ONLINE PAYMENTS:  Authorize.net is our secure provider for transactions on our website. Stone Theatres does not store or keep user data or credit card information. Your transaction is processed by Authorize.net, and the order form is re-directed to the Authorize.net secure website for processing.

 

You can shop at Stone Theatres online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

 

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

 

      • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

      • Industry leading encryption hardware and software methods and security protocols to protect customerinformation.

     • Compliance with the Payment Card Industry (PCI) Data Security Standard.

 

For additional information regarding the privacy of your sensitive cardholder data, please read the  Authorize.Net Privacy Policy 

 

www.StoneTheatres.com is registered with the Authorize.Net Verified Merchant Seal program

 

 

Order Customer Service: customer.service@stonetheatres.com or 704-295-1672 x 221